Contact Us
We'd Love to Hear From You
At PawRetreat.store, outstanding customer care is one of our highest priorities. Whether you have a question before placing an order, need assistance with an existing purchase, or simply want help choosing the best comfort solution for your pet, our dedicated support team is always ready to assist.
We understand that every pet is unique, and every customer deserves friendly, professional, and reliable service. Our team is committed to making your shopping experience smooth, transparent, and worry-free from start to finish.
How We Can Help
Our customer support specialists are happy to assist with:
Product recommendations
Bed and mat size guidance
Cooling mat selection
Order status updates
Shipping information
Tracking assistance
Returns and exchanges
Refund requests
Payment questions
Website support
General inquiries
No matter the question, we will do our best to provide clear and timely assistance.
Contact Information
PawRetreat.store
Business Address
374 Av. Roslyn
Westmount, QC H3Z 2L6
Canada
support@PawRetreat.store
Phone
(905) 459-2805
Customer Support
Email is the fastest way to reach us.
When contacting our support team, please include:
Your full name
Order number (if applicable)
A description of your inquiry
Photos if your request relates to a product issue
Providing complete information allows us to assist you more efficiently.
Response Time
Our team aims to respond to all customer inquiries within 1–2 business days.
During holidays or peak shopping periods, response times may be slightly longer. We appreciate your patience and will always work to assist you as quickly as possible.
Our Commitment
At PawRetreat.store, we believe excellent customer service is built on honesty, professionalism, and genuine care.
Every email, phone call, and support request is treated with respect because we know your pets are cherished members of your family.
Thank you for trusting PawRetreat.store. We look forward to helping you create a safer, healthier, and more comfortable home for your beloved companions.